Return & Refund Policy – Hassle-Free Returns

Berflow Return, Refund & Warranty Policy

Last updated: September 2025

At Berflow, we are committed to providing safe, reliable, and high-quality medical devices. This policy applies to all purchases made via Berflow.com and covers customers in the United Kingdom, Cyprus, Nigeria, South Africa, and other global markets.

1. Product Categories

  • At-Home Devices (for personal patient use, e.g., blood pressure monitors, glucose monitors, etc.)

  • Professional Devices (for hospitals, clinics, and healthcare professionals, e.g., diagnostic systems, advanced monitoring, surgical instruments)

2. Return & Refund Policy

Eligibility Window

  • At-Home Devices: 30 days from delivery (UK Consumer Rights Act 2015; EU/Cyprus 14-day right of withdrawal with 2-year minimum conformity guarantee; FCCPA Nigeria; Consumer Protection Act South Africa).

  • Professional Devices: 14 days from delivery.

Conditions

  • Items must be unused, in their original, sealed packaging, with all manuals, cables, and accessories included.

  • Professional devices are subject to functional inspection and approval before refund.

Exclusions

  • Custom-made or sterile items (for hygiene and safety reasons)

  • Items that are opened, worn, damaged, or altered

  • Devices with missing packaging, documentation, or parts

Process

  1. Email hello@berflow.com within the applicable return period.

  2. Provide:

    • Order number

    • Reason for return

    • Photos/videos if device is defective or damaged

  3. Berflow will confirm eligibility and provide return instructions.

Refunds

  • At-Home Devices: Full refund to original payment method within 14 business days after inspection (compliant with UK & EU law).

  • Professional Devices: Refund within 21 business days (handling/inspection fees may apply).

  • Shipping costs, import duties, and VAT are non-refundable.

Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is defective or wrongly supplied.

  • We recommend using tracked and insured shipping

Recalls

  • In the event of a manufacturer or regulatory recall, Berflow will provide return instructions and ensure prompt replacement or credit, in line with manufacturer and regulatory requirements.

3. Warranty Policy

At-Home Devices

  • Covered by a 1-year manufacturer warranty from the date of delivery.

  • Warranty covers defects in materials and workmanship.

  • Does not cover misuse, accidental damage, or normal wear and tear.

  • Berflow will assist with warranty claims and coordinate repairs or replacements.

Professional Devices

  • Warranty periods vary depending on the manufacturer and product type.

  • Customers must refer to the warranty statement included with their product.

  • For support, customers may contact Berflow, and we will handle all communications with the manufacturer to facilitate warranty repairs or replacements.

4. Global Orders (Outside UK, Cyprus, Nigeria & South Africa)

  • Return Window: 14 days from delivery for all devices.

  • Shipping: Customers are responsible for return shipping, customs clearance, and duties.

  • Warranty:

    • At-Home Devices: Covered by the 1-year manufacturer warranty where permitted by local law.

    • Professional Devices: Warranty periods vary; refer to the included warranty statement.

  • Compliance: Returns or warranty claims may be limited if the device is not locally approved or registered in the customer’s jurisdiction.

5. Amendments

Berflow reserves the right to amend this policy at any time. Updates will always be published on Berflow.com.